Does GuardedID® work with computer games?
You must disable GuardedID® during play with certain games. GuardedID® is designed to protect your browser sessions and desktop applications (MS Word, Excel, Outlook, VPN clients, IM chats, etc.). GuardedID® protects some “online web browser games” but not all of them. GuardedID® currently does not protect gaming app…
How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key in the “Manage | Manage License” tool in the GuardedID® toolbar. Write down the long string of characters and dashes shown in the license field. Then use the tool to deactivate Gu…
Driver Warning for an unknown driver and unknown source
Find the driver file in %systemroot%\system32\drivers (usually with a “.sys” suffix. e.g. \Driver\Ps2 = Ps2.sys), scan it with your anti-virus program and research it on the internet with sites like Virus Total.
Driver Warning for an unsigned driver from a valid source
Older or special Windows XP keyboard Drivers might not be signed. This applies to some versions of \Driver\Ps2, \Driver\Ps2Led, \Driver\qkbfiltr, \Driver\PCTCore, \Driver\hask, and \Driver\HpqKbFiltr. Others are specialty devices for gaming, etc. Find the driver file in %systemroot%\system32\drivers (usually with a …
How do I know GuardedID® is protecting browsers such as Chrome and Opera, which do not support a GuardedID® toolbar?
When you are using browsers such as Chrome, Opera, etc. that do not have GuardedID® toolbars, the “Desktop Protection” agent is active. When you see the “G” in the notification area (system tray) at the bottom right of your screen, you know that GuardedID® Desktop Protection is ready. Each time you press a key, the “…
What applications and browsers does GuardedID® protect?
GuardedID® protects most Windows applications and browsers with keystroke encryption including Microsoft Edge, Google Chrome, Mozilla Firefox, and Internet Explorer. For Mac users, Apple protects many if not all browser password fields.
How do I know GuardedID® is working when I’m typing in desktop applications?
When you are in a desktop program like Excel or Outlook, the “Desktop Protection” agent is active. When you see the “G” in the notification area (system tray) at the bottom right of your screen, you know that GuardedID® Desktop Protection is ready. Each time you press a key, the “G” will flash to indicate that encryp…
When I started my computer I received a warning that an untrusted driver was detected. What should I do?
GuardedID® uses the Windows driver signatures to be certain that your kernel is intact. If this message is reported for a Microsoft driver like “i8042prt.sys” for Windows 7, the issue is likely due to Microsoft update KB3004394. Copy and paste into the address bar of this browser for more information. Otherwise a…
How do I turn off GuardedID®?
GuardedID® protection is provided to most desktop programs by the “Desktop Protection” agent represented by the “G” in the notification area (system tray) in the lower right of your screen. You can temporarily disable protection, or stop running the program (exit). Neither option uninstalls the software. * Temporar…
I received a “GuardedID® keyboard driver is not responding” warning. What should I do?
GuardedID® constantly verifies that its kernel driver is secure. Under some conditions, legitimate Windows programs might block this verification. If you type 10 characters and GuardedID® cannot verify, it will issue this warning. The recommended solution is to reboot. If that is not practical, “warm restart” your c…
