How do I move a GuardedID® license from one computer to a new one?
If the old computer still works, make sure you have a record of your license key, then deactivate GuardedID®. You can see your license key by clicking on the GuardedID® Dock icon and going to “Manage | Manage License”. Write down the long string of characters and dashes shown in the license field. Then use the tool t…
What applications and browsers does GuardedID® protect?
GuardedID® protects most Windows applications and browsers with keystroke encryption including Microsoft Edge, Google Chrome, Mozilla Firefox, and Internet Explorer. For Mac users, Apple protects many if not all browser password fields.
What does a red dot (.) mean when seen in the “G” in the Dock?
A red dot means GuardedID® is disabled temporarily by you. You can easily enable GuardedID® through the “G” icon in the Dock, or in the Menu on top by clicking on “Enable” in either location.
How do keyloggers work?
A keylogger is a piece of software that records every keystroke you make on a keyboard. Malicious (“malware”) keyloggers are designed to avoid detection from anti-virus programs and invade your computer without your knowledge or consent when you install a program, get an email, visit a website or otherwise use your c…
If my computer is infected with a keylogger, will Guarded ID protect me?
Yes. GuardedID® will protect the keys you type inside your browser, even if your anti-malware programs do not have current signatures. When the GuardedID® light is green and says “On”, (or the “G” icon in the notification area in the lower right of your screen flashes as you type), GuardedID® is protecting your keyst…
I am using Firefox with Vista and some sites are slow. Can I do anything?
Yes, you can elect to turn off some of the GuardedID® security features, however, that is not recommended. Because GuardedID® helps to keep you secure and aware of potential compromises, including clickjacking attacks, there could be some sites that will take longer to fully appear when using Firefox with Microsoft …
What does a green dot (.) with a white dash mean when seen in the “G” in the Dock?
A green dot with a white dash means the Apple operating system (OS X) is protecting you in a password field.
What does a red exclamation point (!) mean when seen in the “G” in the Dock?
A red exclamation point means GuardedID® is not activated at that time. Go to “Menu | Manage License” and enter your license activation key if the field is blank; click “Activate”.
Do I still need my anti-virus product suite?
Yes. GuardedID® prevents keyloggers from seeing what you type. You still need programs to keep viruses out of files (anti-virus/anti-adware) and to keep intruders out of your machine (personal firewall).
What is clickjacking? Does GuardedID® protect me?
Yes, one of GuardedID®'s security features is “Clickjack warning.” Clickjacking is a type of cyber threat whereby an invisible link or button containing malicious code can be placed over a legitimate link or button on any website without the user’s knowledge. This malicious link could also appear as a non-threatenin…
